Customer agreement

The agreement and the order form

The agreement is between Enpar and the company named in the order form. Enpar is based in Singapore.

It has three parts. This agreement sets how the service works. The order form sets what you buy: the services, the prices, the currency, the term and the country your workloads run in. The data processing agreement sets how Enpar handles the data in your workloads. Where the order form and this agreement differ on what you buy or what it costs, the order form governs.

• Inference: models served on Enpar’s GPUs, open-weight or your own, charged per million tokens.
• Dedicated GPUs: whole GPUs reserved for you, for training, fine-tuning or your own serving, charged per GPU-hour.

Acceptable use

You may use the service for any lawful purpose. You may not use it, or let anyone using your account use it:

• to break the law of the country the workload runs in, of Singapore, or of the country you operate from;
• to create, store or send child sexual abuse material, or content that incites violence against a person or a group;
• to build or run malware, to attack or probe any system without its owner’s permission, or to send unsolicited bulk messages;
• to get round sanctions or export controls that apply to you, to Enpar or to the GPUs;
• to infringe anyone’s intellectual property, including by serving model weights you have no licence to use;
• to reach another customer’s workload or data, or to test the isolation between workloads without Enpar’s written agreement;
• to resell the capacity as your own compute service, unless the order form allows it.

You are responsible for the models, data and prompts you bring, and for what the people using your account do with the service.

Service levels

The order form sets, for each service, an availability target, how availability is measured, and the credit you receive when Enpar misses it. A credit comes off the next invoice, and you claim it by writing to us.

Time does not count against the target when the service is down for maintenance Enpar announced in advance, when it is suspended under this agreement, or when the cause is on your side or outside anyone’s reasonable control.

Health, uptime and every incident are recorded for you, and the record is open to you. How the service is run and secured is on the Trust Centre.

Suspension

Enpar may suspend all or part of the service, and only as much of it as the reason needs, when:

• an invoice is overdue and stays unpaid after we have written to you about it;
• a workload breaks the acceptable-use rules;
• a workload puts the platform, other customers or the facility at risk;
• the law or a regulator requires it.

We tell you before we suspend, and why, unless the risk is immediate; then we tell you as it happens. The service comes back as soon as the reason is dealt with. Suspension deletes nothing: your data and models stay where they are.

Fees and invoicing

Prices are those in the order form, in the currency it names. Taxes are added where the law requires them.

• Inference is charged per million tokens, input and output priced as the order form states.
• Dedicated GPUs are charged per GPU-hour, for the hours reserved in the order form, whether or not they are used.

Enpar invoices you once a month: usage for the month just ended, and reserved capacity as the order form sets. Every line on an invoice can be traced to the usage records behind it, and you can export those records.

If you dispute part of an invoice, tell us what and why before it falls due, and pay the rest. We answer every dispute in writing. A disputed amount is not treated as overdue while we are working it out.

Your data and your models

Your prompts, the outputs the service returns, the weights you upload and the models you fine-tune belong to you. Enpar processes them to run the service for you, on your instructions, as the data processing agreement sets out, and for no other purpose.

Your workloads run in the country the order form names, one of India, Malaysia, Indonesia and Singapore, and they do not move without your agreement.

Your account and billing details are Enpar’s own records, used to run the account and to invoice you, as the privacy notice describes.

Each side keeps the other’s confidential information confidential, and uses it only for this agreement.

Liability

Each side’s total liability under the agreement is capped, at the figure the agreement sets. Neither side is liable for indirect or consequential loss, or for lost profit, revenue or data that a reasonable backup would have kept.

The cap does not apply to fees you owe, to a breach of confidentiality, to a breach of the acceptable-use rules, or to anything the law says cannot be limited.

Term and ending

The agreement runs for the term in the order form. Either side may end it:

• as the order form allows, at the end of a term or on the notice it sets;
• when the other side commits a material breach and does not put it right after being told in writing;
• when the other side becomes insolvent.

When it ends, you pay for what was used up to the last day, and nothing more unless the order form reserved it. Your data, models and usage records come with you in open formats, and then Enpar deletes its copies and tells you in writing that it has.

Law and contact

The agreement is governed by the law of Singapore, and disputes about it go to the courts of Singapore.

For the full agreement, an order form or a question about either: sales@enpar.ai.